Shipping policy
We currently offer standard and express shipping within Australia only.
Processing
Orders are typically processed and prepared for shipment within 2-4 business days after your payment has been received. This processing time may vary during peak seasons or due to unforeseen circumstances.
Shipping Times
Shipping times within Australia can vary depending on your location and the shipping method chosen:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 2-3 business days.
Please note that these are estimated delivery times and may be subject to delays beyond our control, such as weather conditions or postal service disruptions.
For customers residing in remote or less accessible areas within Australia, please be aware that additional shipping time may be required.
Shipping Charges
We offer flat rate shipping. Standard shipping is $10. Express shipping is $20.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
Lost or Delayed Shipments
In the rare event that your order is significantly delayed or goes missing, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
The Soaked Folk cannot be held liable for any lost or stolen packages.
If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to contact us at hello@thesoakedfolk.com.au