Privacy policy

This Privacy Policy outlines how The Soaked Folk (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.thesoakedfolk.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Your privacy is important to us and we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act), which includes the Australian Privacy Principles (APPs) and any related privacy codes.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not provide us with your information or interact with our website.

Information We Collect

We may collect the following types of personal information when you interact with us:

  • Personal Information: This includes your name, email address, postal address, phone number and any other similar information.
  • Payment Information: When you make a purchase, we collect payment information such as credit card details and billing address.
  • Log Data: We automatically collect information about your device and how you use our services, including IP address, browser type, operating system and website pages visited.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our website and gather information about how you use it. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use your personal information for the following purposes:

  • Provide Services: To provide the products and services you request, process transactions, and deliver customer support.
  • Improve Services: To analyse and improve our products, services, and website functionality.
  • Communicate: To communicate with you about promotions, updates, and other relevant information.
  • Legal Purposes: To comply with legal obligations and protect our rights and interests.

Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may disclose your information to third party service providers who assist us in operating our website, conducting our business, or servicing you.
  • Legal Requirements: We may disclose your information in response to subpoenas, court orders or other legal processes.
  • Business Transfers: If our business is acquired or merged with another company, your information may be transferred to the new owners.

Your Choices

  • Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions included in the emails.
  • Access and Correction: You can request access to, correct, or delete your personal information by contacting us at hello@thesoakedfolk.com.au.
  • Do Not Track: Our website does not respond to Do Not Track signals.

Security

We take reasonable measures to protect your personal information from unauthorised access, use and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@thesoakedfolk.com.au.

By using our website or services, you consent to the terms of this Privacy Policy.